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In today's dynamic business environment, technologies are evolving at a dramatic rate and so are our needs for communication and for faster information transfer. The various forms of information and communication channels are giving rise to the development of many specialized technologies to cater to these myriads of requirements. Fax machine that can record messages on paper, computers that can send emails and a phone that send and receive voicemail were all products of our unquenchable need for better communication. In a bid to keep up with the ever-changing business world, acquiring and utilizing multi-functional Information Communication Technology devices has now become something of a necessity. Today, employees are required to work from different locations with different groups using different languages and different communication devices creating several complex technical challenges for effective communication. The convergence of analog and digital infrastructure has facilitated the introduction of new technologies and information products. One such technology is “unified communications”; these new information technologies address the technical challenges of convergence by unifying all the fragmented information channels into one platform.

How PTT ICT Unified Communicationsimprove business productivity:
Unified Communications improves business productivity by reducing the existing limits of communication and increases usage flexibility by combining various communication platforms (such as application, device, network, and operating system) into a single convenient channel. Unified Communications also increases users' confidence because of the assurance of successful transmission of their messages irrespective of location, time and technological compatibility. By selecting the right service, basic ICT devices provide business with the following advantages:

• Flexible communication for businesses that require mobility
• Real-time access to information to assist in decision making
• Reduced cost burden in controlling communication compatibility
• Full network investment utilization by adding “Network as a Platform” function
• Greater customer service from accelerated workflow and timely attention to customer’s needs

PTT ICT’s Unified Communications provides the following services:

Audio, Video, and Web Conferencing
is a conferencing service that provides Virtual Meeting using audio, video and data transfer through the standard web browser. Users with restricted traveling time may find this a very effective meeting solution.

IP Softphone
is an application that transforms a computer (PC / Notebook) into a device capable of making calls, receiving calls and checking voicemails. Essential functions of physical phones such as call forwarding, call hold, redial, and phone book directory are also included. Softphone will go anywhere your computer goes, providing users with mobility and flexibility. In addition, Softphone affords users the opportunity of cutting the cost of purchasing a physical phone device. At the same time, it also reduces international and internal phone call costs as calls are routed through the internet.

Fax Server
is a service that upgrades your fax system into a new generation faxing system eliminating the need for a physical fax machine.  The Fax Server enables users to transfer their information directly from a computer. There will not be any time wasted in converting your “Soft File” into a “Hard Copy” in order to send via fax.

Voice Mail
will automatically convert your voice mail into a wave file and send to recipients via e-mail. Voicemail functions are no longer limited to the physical phone’s memory capacity.

Mobility with single number reach
brings convenience to your work life as it consolidates your telecommunication channels into a single channel. Your office and mobile phone will be able to share a number as your IP Phone will automatically transfer your phone calls to your mobile device for your convenience.

Mobile Phone Client
extends your office phone system to various smart phones. Users will never again have to miss a phone call as they can seamlessly reach their phone through the Internet.

Unified Communications Client and Presence Integration
is an Interactive Application that automatically manages all your communication channels. Your communication (Data Voice / Video) will proceed without interruptions as Unified Communications Client and Presence integration ensures seamless transfer via a single application. This service extends to various platforms such as Instant Message, Click to Call, Point to Point Video Call, etc.

For more information please contact : +66(0) 2140 - 2424